The Hook Norton Brewery Co Ltd
Brewery Lane, Hook Norton,
OXON, OX15 5NY
Brewery Lane, Hook Norton,
OXON, OX15 5NY
Our contact details:
Hook Norton Brewery Company Limited
Brewery Lane
Hook Norton
Oxon
OX15 5NY
Telephone: 01608 737210
Email: vc@hooky.co.uk
This site is operated by Hook Norton Brewery Company Limited, which is a limited company registered in England and Wales.
All designs, text, graphics and the compilation (meaning the collection, arrangement and assembly) of all content on this site are owned by Hook Norton Brewery Limited or its licensors unless indicated otherwise. Portions of this site may be electronically copied or printed for personal, non-commercial use. Any other use, including (without limitation) the reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.
Hook Norton Brewery endeavours to ensure that the information on this site is correct but hereby excludes liability for loss or damage arising from any error or omission. In particular (but without limitation) the information given in this site is only intended as a general guide and should not be relied upon in place of specific advice.
Hook Norton Brewery is not responsible for the data policies, content or security of any third party websites linked to this site.
Under the Licensing Act 2003, it is an offence to purchase or attempt to purchase, alcoholic liquor if you are under the age of 18. Hook Norton is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In accepting our Terms and Conditions, you agree to act in accordance with the Licensing Act of 2003. You must, therefore, be aged 18 years or over to purchase alcohol from this site and you must be able to supply proof of age on request.
Making a purchase could not be easier. Just browse our online shop, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.
We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta and Switch. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. We do not charge for any item until it is ready to ship.
Should you wish to return an item for a refund or exchange, please do so within 14 days. Unless faulty, goods must be returned in the original packaging and in a saleable condition.
When returning goods please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. This policy does not affect your statutory rights.
You will be responsible for any returned goods until they reach us. Please make sure you get a proof of postage as in the event of a lost package you will be responsible for claiming from Royal Mail. The Royal Mail compensation is limited to £26 Sterling so if the value of goods you are returning is greater than this you may wish to consider using a recorded delivery service. This policy does not affect your statutory rights.
Please see Delivery Information & Charges.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We are confident that you will be delighted with your purchase. Should you not be satisfied for any reason, simply return your purchase to us for an exchange or refund of the purchase price. If we have made a mistake, we’ll also refund the delivery charges.
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the brewery and lands provided that these are solely for private use and are not sold or used for any commercial or public purpose.
By accepting these Entry Conditions, you acknowledge that Hook Norton Brewery Co Limited may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff.
By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/ filming restrictions in place from time to time whilst within the Brewery.
From time to time Hook Norton Brewery Co Limited or other authorised parties carry out photography and/or video recording in the Brewery which may feature guests. Entry to the brewery is deemed acceptance of these Entry Conditions, and you therefore agree that Hook Norton Brewery Co Limited or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.
You further agree that copyright in these materials rests with Hook Norton Brewery Co Limited or such authorised party (as the case may be.)
Any influencer who wishes to create paid-for or gifted content on social media must pre-book. Contact us by emailing brewery@hooky.co.uk.
We don’t allow unauthorised drone operation at any of the brewery land, properties or places in our ownership.
As a landowner, Hook Norton Brewery Co Ltd does not permit drone operation from any of our land and properties
The Brewery does regularly make use of drones for survey, inspection, filming and photography. Such work is commissioned in response to a specific need and undertaken for us by professional contractors.
We may also grant permission for drone-related commercial filming by established professional production companies in certain circumstances.
We may grant permission for drone-related commercial filming in certain circumstances. In general terms the production company must follow the same competency and insurance rules as those required for contractors. In addition, the filming must be commercial in nature and agreed with our head office.
The applications that we may consider include those that come from recognised production companies who are using drone footage as part of a wider production which will also include filming on the ground with actors and presenters.
Contractually the footage can only be used for the named project and further use including image libraries is prohibited.
Our aim is to deal with any problems you may have fairly and efficiently.
if you feel you have a complaint then please contact our Online Customer Services department by emailing vc@hooky.co.uk or by telephoning us on 01608 737210. Alternatively you can write to us at Hook Norton Brewery Company Limited, The Brewery, Hook Norton, Oxon, OX15 5NY.
We will respond within 3 working days and explain what actions we intend to take to resolve your complaint.
Hook Norton does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
1.1 At Hook Norton Brewery we are committed to protecting and respecting your privacy. We work very hard to keep your information safe and we want our use of your data to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it to help stop any unauthorised person getting hold of it.
1.2 This Privacy Policy (and any other documents referred to in it) sets out the basis on which we will process and use any personal information about our website visitors that we collect from them and they provide to us. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. ‘Website’ refers to all the sites connected to Hook Norton Brewery at www.hooky.co.uk
2.1 We have a legal duty to protect personal information that we collect under the Data Protection Act 1998, (the “DPA”) and the General Data Protection Regulation (EU) 2016/679, (the “GDPR”).
2.2 For the purposes of the DPA and GDPR, we are the ‘data controller’ and are located at Brewery Lane, Hook Norton, Banbury, Oxfordshire, OX15 5NY.
2.3 Questions, concerns, comments, requests or complaints regarding this Privacy Policy, our Website and/or our use of your personal information should be addressed to brewery@hooky.co.uk or by contacting us on 01608 737210.
3.1 We may collect and use various types of personal information about visitors to our Website Details of this information are set out below:
a. When you make an enquiry of us we will collect your name, contact information and details about the service you are interested, in so that we can provide you with the information that is of interest to you.
b. We will collect and use certain technical information about you and your visit when you visit our Website (covered in our Cookie Policy)
c. We will collect details of your website questionnaire if you submit one to us.
d. We will collect details of your project if you submit these details to us.
e. We may collect certain other information that you give us, for example, if you report a problem with our website to us.
4.1 We collect and use Website Visitors’ personal information on several bases. Across these bases your rights as a data subject are balanced against Hook Norton Brewery’s legitimate interests in promoting and selling its services. The bases for processing your data are:
a. Your consent – you as a customer, potential customer or potential employee (data subject) have consented to the processing of your personal data. This will have been by consenting to receiving marketing information on our website. You can of course change or opt out of these preference choices at any time should you wish to do so. This can be done via email at brewery@hooky.co.uk or by contacting us on 01608 737210.
b. Our legitimate Interests – Hook Norton Brewery may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way to withdraw your consent to us sending you this information, and this can be done via email brewery@hooky.co.uk or by contacting us on 01608 737210.
c. Our contract with you – if you have made an enquiry about our services, then the processing of the personal data, provided when you enquired through our website, is necessary for the performance our contract with you.
d. Our legal obligation – in certain circumstances when Hook Norton Brewery have been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested.
5.1 We do not knowingly collect sensitive personal information.
6.1 We use your information to provide information you have asked for, to enter into contracts with you (if applicable), and to provide you with a good experience of our Website. Without this information, we may be unable to correspond with you, send you email newsletters, provide you with information and/or services that you have requested, or enter into contracts with you.
6.2 We collect and use personal information about our Website Visitors for the following purposes:
a. Responding to enquiries from you, corresponding with you and recording any communications.
b. Providing the products, services and information that you ask us for and carrying out our obligations under any contracts that we enter into with you.
c. Sending you marketing materials if you have agreed to receive these. These can be unsubscribed from at any time using links provided in the e-mails or by contacting us via email at brewery@hooky.co.uk or by contacting us on 01608 737210.
d. Providing information about changes to our services.
e. Upholding your right to have your data erased.
8.1 The personal information that we collect from our website visitors will not be transferred to, and stored at, destinations outside the European Economic Area, (the “EEA”).
9.1 We will keep your personal information for limited and appropriate periods of time only. If you are a potential client of our business, we will retain any information you may provide through the website only for as long as is necessary to fulfil our contractual commitments to you, unless otherwise agreed by you.
10.1 You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us
10.2 We will process all personal data in line with your rights, in each case to the extent required by and in accordance with applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges). We will respect your personal information rights in respect of:
a. Access. At your request we will confirm to you whether or not we are processing and using personal information about you. If we are we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.
b. Rectification. We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
c. Prevention of processing likely to cause damage or distress. We will respect your rights under the DPA and GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
d. Erasure. We will erase your personal information at your request without undue delay.
e. Restriction. We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
f. Data portability. We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
g. Objection (including objection to direct marketing). We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes.
Our Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory, if you agree, when you visit our Website.
We use technical information gathered in this way for site management and security purposes and for:
a. Improving our Website and ensuring that content is presented effectively.
b. Managing our Website and ensuring that it is safe and secure
c. Administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. (automatically collected technical information about visits to our Website is used for these purposes).
You can find out what cookies we use and how to switch them off by clicking here www.hooky.co.uk/cookie-policy
12.1 We reserve the right to modify this Privacy Policy from time to time. Any changes we make in the future will be posted on the website: www.hooky.co.uk. You should check back frequently to see any updates or changes to our Privacy Policy.
13.1 If you have any complaints regarding this Privacy Policy that you feel have not been resolved by talking to us, you may also contact the UK Information Commissioner at telephone number 0303 123 1113 or https://ico.org.uk/.
JACK FM £5 DISCOUNT VOUCHER
Voucher valid for single use only. Excludes items on special offer. Subject to availability. No cash alternative given. Excludes delivery. Voucher expires 28/02/2021.
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